![]() ![]() ![]() You can collect customer information with a pre-chat survey and their feedback with post-chat forms. Maybe they need the item in a different color, and all it will take for them to go through with the purchase is a little assistance. Let’s say a client is on a specific product page, but then goes back to the product list instead of checking out. This can help the support agents prepare a reply straight away and speed up the response time.Īnd when a client is not sure how to phrase a question, your reps can help out by simplifying the area that the shopper wants to ask about.īy seeing your visitors and the web pages they view, you can reach out to the right shoppers at just the right moment. This feature lets you see what a customer is typing before they hit the Send button. Some of the main live chat features offered by Tidio are: Let’s see which ones you should keep an eye out for. But, some are more important than others. Live website chat has many functionalities you can tap into for your service needs. Not every platform offers the same features, just like not every fashion store offers the same products. What are the main functionalities of live chat you should look out for? Main live chat features Step 3: Your visitor receives the message. Step 2: You receive the message and type your response. Step 1: Your visitor types in their query using the live chat on your website. Our own study into essential live chat statistics found that over 43% of shoppers prefer real-time customer service via live chat over other communication channels. You can also proactively message your visitors and ask a How can I help you? question that will help to increase their engagement. The chat can help you recreate the in-store experience online. All you or your visitors need to do is type the message inside the chatbox and send it. Online chat is a great alternative to phone calls or emails. This messaging software works as a pop-up window on the web pages and offers a quick way of asking customer service questions to the company’s representatives. Live chat is an online communication system that enables you and your website visitors to chat in real time. Let’s get straight to the point-the meaning of live chat. ![]() How to Use Facebook Messenger Live Chat Integration.Live Chat Etiquette Tips for Amazing Customer Care.Turn your visitors into delighted customers with live chatĬheck out these articles if you want to find out more about live chat technology: ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |